TERMS AND CONDITIONS

Welcome to Cambodent.

By registering an account, accessing, or using the Platform, you agree to comply with and be bound by these Terms and Conditions.

1. Definitions

"User" means any individual or entity using the Platform.

"Customer" means a user purchasing products or services.

"Dental Professional" means a licensed dentist, dental clinic, dental laboratory, or dental practitioner.

"Products" means dental supplies, oral care products, equipment, accessories, and other items offered through the Platform.

"Services" means any booking, consultation, delivery, marketplace, or related services provided through the Platform.

2. Eligibility

Users must: Be at least 18 years old; Have legal capacity under Cambodian law; Provide accurate and complete registration information; Maintain the confidentiality of their account credentials.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3. Platform Services

The Platform may provide: Dental product sales; service requests; Product delivery services; Promotional offers; Educational content.

The Platform serves as a technology provider and marketplace facilitator and does not provide medical diagnosis or treatment unless explicitly stated.

4. Medical Disclaimer

Information provided on the Platform is for informational and educational purposes only.

The Platform does not replace professional dental advice, diagnosis, or treatment.

Users should always consult a licensed dental professional before making decisions regarding dental treatment or oral health.

In case of emergency, users should seek immediate medical or dental assistance from a qualified healthcare provider.

5. User Accounts

Users are responsible for: Maintaining accurate profile information; Protecting account credentials; All activities conducted under their account.

Users must immediately notify us of any unauthorized account access.

6. Product Information

We strive to provide accurate product descriptions and pricing.

However, we do not guarantee that: Product descriptions are error-free; Product images perfectly match actual products; Product availability is always current.

We reserve the right to correct pricing errors, descriptions, and availability without prior notice.

7. Orders and Acceptance

All orders are subject to acceptance.

We reserve the right to: Refuse any order; Cancel suspicious transactions; Verify customer information; Limit quantities purchased.

An order confirmation does not guarantee acceptance until payment verification and fulfillment have been completed.

8. Delivery and Shipping

Delivery timelines are estimates only.

We are not liable for delays caused by: Natural disasters; Government restrictions; Transportation disruptions; Third-party logistics providers.

Risk of loss transfers to the customer upon successful delivery.

9. Returns and Refunds

Customers may request returns or refunds subject to our Return Policy.

Returns may be refused if: Products have been opened or used; Products are damaged by the customer; Products are non-returnable for hygiene or safety reasons.

Refunds will be processed according to applicable policies and Cambodian consumer protection requirements.

10. Prohibited Activities

Users shall not: Violate Cambodian laws; Upload harmful or illegal content; Impersonate another person; Commit fraud; Interfere with platform security; Attempt unauthorized access to systems; Distribute malware or malicious code.

Violation may result in account suspension, termination, or legal action.

11. Privacy and Data Protection

We are committed to protecting user privacy.

Personal information may include: Name; Phone number; Email address; Delivery address; Payment information.

We implement reasonable administrative, technical, and physical safeguards to protect personal data.

Personal information will only be used for: Order processing; Customer support; Regulatory compliance; Service improvement.

We do not sell personal information to third parties.

12. Intellectual Property

All Platform content, including: Logos; Trademarks; Software; Graphics; Product content remain the property of the Platform.

Users may not copy, modify, distribute, or exploit such content without written permission.

13. Third-Party Services

The Platform may contain links to third-party websites or services.

We are not responsible for: Third-party content; Privacy practices; Products or services provided by third parties.

Users access third-party services at their own risk.

14. Limitation of Liability

To the maximum extent permitted by law, the Platform shall not be liable for: Indirect damages; Consequential damages; Loss of profits; Business interruption; Data loss; Service interruptions.

Total liability shall not exceed the amount paid by the user for the specific transaction giving rise to the claim.

15. Security Measures

We maintain commercially reasonable security safeguards including: Encrypted data transmission; Secure authentication procedures; Access controls; Monitoring and fraud prevention measures.

Users share responsibility for maintaining account security.

16. Suspension and Termination

We may suspend or terminate access if a user: Violates these Terms; Engages in fraud; Threatens platform security; Violates applicable laws.

Termination does not affect accrued rights or obligations.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted under the laws of the Kingdom of Cambodia.

18. Amendments

We may modify these Terms from time to time.

Updated Terms will be published on the Platform and become effective upon publication.

Continued use of the Platform constitutes acceptance of the revised Terms.

For questions regarding these Terms and Conditions, please contact us:

Email: cambodent@gmail.com Website: www.cambodent.com